Privacy policy

Last updated: October 2026

This privacy policy explains how Scottish Energy Efficiency collects, uses and protects your personal information when you contact us or use the website heatingfinancescotland.co.uk. We are committed to handling your data responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Scottish Energy Efficiency is the data controller for the personal information you provide through this website. Our address is Unit 3 Prospect III, Prospect Business Centre, Dundee DD2 1TY. You can contact us about this policy or your personal data by phone on 0141 230 0198, by email at info@scottishenergyefficiency.co.uk, or by post at the address above.

What information we collect

When you submit an enquiry through our website, we collect the following information: your full name, your phone number (UK), your email address, your postcode, the heating system you are interested in, and any message you choose to include. We also record the page URL from which you submitted the enquiry and the website domain (heatingfinancescotland.co.uk) as the source of the enquiry. We do not collect sensitive personal data through the enquiry form.

When you visit our website, we may also collect limited technical information automatically, including your browser type and the pages you visit. We use cookies for this purpose — see our Cookie Policy page for details.

Why we collect your information

We collect your personal information for the following purposes: to contact you about your enquiry and arrange a no-obligation survey at your property; to provide you with a written quote for a heating installation; to discuss finance options available to you (loans available, subject to status); to carry out the installation if you decide to proceed, through our MCS-certified partner installers; and to respond to any questions you ask us. We rely on your consent (given when you tick the consent box on the enquiry form) and our legitimate interest in responding to your enquiry as the lawful basis for processing your personal data.

Who we share your information with

We share your enquiry information with our MCS-certified partner installers for the purpose of arranging and carrying out the survey, quote and installation at your property. We may also use third-party services to process your enquiry, including a marketing automation tool that receives your form submission securely. We do not sell your personal information to any third party. We only share your information with parties who need it to respond to your enquiry and, if you proceed, to carry out the installation.

How long we keep your information

We retain your enquiry information for as long as is necessary to respond to your enquiry and, if you proceed with an installation, for the duration of the installation process and a reasonable period thereafter. If you do not proceed with an installation, we retain your information for a limited period to allow us to respond to any follow-up queries, after which it is deleted or anonymised.

Your rights

Under the UK GDPR you have the right to access the personal information we hold about you, to request that we correct any inaccuracies, to request that we delete your information (subject to certain exceptions), to restrict or object to our processing of your information, and to request a copy of your information in a portable format. You also have the right to withdraw your consent at any time. To exercise any of these rights, contact us using the details above.

If you are not satisfied with how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by phone on 0303 123 1113.

Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.